Customer Service
- Shipping & Delivery
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
We know that, wherever you may be in the world, tomorrow might just be the most epic powder day of your life. And you're going to want your fresh gear for it. That's why we provide options.
Domestically, we ship all packages via UPS. Our most inexpensive option is UPS ground, which generally leaves our store within 2 business days of purchase and takes 3-5 days to arrive at your doorstep. We also offer UPS 3 day, 2nd day, and Next Day Shipping, which we'll ship within 24 hours of purchase on business days. Please refer to product pages for shipping estimates. Promotional 'Free Shipping' offers will ship via the least expensive option available, at our discretion.
Please note that during the off-season, April-August, our processing time increases and orders may take up to three business days to ship. Please call us to arrange or confirm faster shipment.
International Shipping
We know there's great skiing to be had outside our little corner of the Rockies, so we do our best to make our gear available to you wherever you are internationally. To offer you the best rates, we ship small items like goggles and jackets via USPS Priority Mail International, and larger items like skis and poles via UPS International.
Our website provides shipping estimates for your convenience, however, we do reserve the right to alter shipping charges if necessary. If this is the case, we'll contact you before making any changes. Please understand that our dealer agreements do not allow us to ship all products internationally, or to all countries, so we cannot guarantee that we'll be able to fulfill your order. If your country or manufacturer does not appear on the lists below please contact us before placing your order to ensure fulfillment.
- Returns & Replacements
If for any reason you are unsatisfied with your order, we’ll gladly take it back for a full refund or ship you an exchange at no charge, provided it’s still in new condition.
If we’ve somehow shipped you the wrong product, please give us a call before returning as we’d be happy to pay the return shipping fee.
To return an item to us, please take the following steps:
- Fill out the return/exchange form included with your package. Be sure to include your order # and reason for return.
- If you’d like an exchange, we recommend that you purchase it off the website immediately to ensure availability—we’ll credit you back your payment the moment we receive your return or your UPS tracking number.
- Package the gear, including all original tags and your return/exchange form.
- Ship your package to our Durango location:
The Ski Barn
Attn: Online Sales
3533 N. Main Ave.
Durango, CO 81301That’s it! We’ll get your exchange or credit to you as soon we receive confirmation of your shipment.
- Payment, Pricing & Promotions
Ski Barn accepts Visa, Mastercard, American Express, Discover, and PayPal. Unfortunately we cannot accept mailed-in checks or cash, although you are welcome to pick up and pay for your gear at our Durango location.
We do our best to keep our inventory and prices current, but cannot guarantee prices or availability. If for any reason we must change or are unable to fulfill your order, we will contact you immediately prior to making any changes.
- Viewing Orders
- To view the status of your order, click 'My Account' at the top-right corner of your page and log in with your user name and password. Next, click on 'My Orders' to the left and you'll be able to see all orders you've placed with us.
- Updating Account Information
- To update your account information, or to unsubscribe from our list, first log in by clicking 'My Account' at the top of the screen. Your account information will be available to the left.






